Unresolved R1,000.00 Card Payment Discrepancy & Unhelpful Support – FNB

I am writing this review in the hope of reaching FNB management to respectfully request urgent assistance with an ongoing card transaction dispute that remains unresolved.

On 11 August 2026, I made a card payment at a FairPrice terminal where I tapped my card once and entered my PIN for a single R1,000.00 transaction. The card machine was banked on 12 August, but due to a processing lag, the funds remained in a pending state on my banking profile. According to FNB, a total of R2,000.00 was charged—which is completely incorrect, as I only authorized a single payment. This processing discrepancy has left me short by R1,000.00.

I went directly to FairPrice to verify the account, and the store provided official card terminal proof confirming that they only received a single R1,000.00 payment and that the error lies entirely on FNB's side. Despite presenting this documentation, staff members Kediketse, Ntuseni, and other team members involved were completely unhelpful, dismissive, and made me feel foolish simply for trying to trace my missing funds.

I understand that technical glitches can occur with card terminal batching and bank settlement networks, and I remain humble and patient regarding backend dispute processes. However, being left out of pocket by R1,000.00 while dealing with unsupportive service has made this situation extremely stressful.

I kindly ask that FNB management urgently review this dispute, investigate the pending transaction error on my account, and ensure my missing R1,000.00 is refunded or reflected correctly. Thank you for taking the time to resolve this matter.