Unresolved Query – Revolving Credit Facility Holds | Ref: (***)

Dear FNB, I am writing to follow up on my correspondence dated 24 March 2026, in which I formally requested a complete record of all holds placed on my revolving credit facility, along with written explanations for each. On 27 March 2026, I received a call from *** in response to my request. The consultant I spoke with undertook to revert to me with the requested information — a commitment that, to date, has not been honoured. I have since received communication indicating that my query has been marked as resolved and closed. This is entirely unacceptable. The matter has not been resolved — the information I requested has simply not been provided. This pattern of behaviour is unfortunately consistent with my experience dealing with FNB internally. Queries are logged, promises are made, and cases are closed without resolution, leaving the client with no option but to escalate to social platforms or the Banking Ombud to be heard. I am therefore reiterating my request in the strongest possible terms: please furnish me with the following, without further delay:

A complete record of all dates on which a hold was placed on my revolving credit facility, from the date of opening to present. A written explanation for each hold, including the reason it was app**** and the basis for doing so.

Should this not be addressed promptly and substantively, I will have no alternative but to escalate this matter to the relevant external channels. Regards, Eugene Mogola