Unresolved query.

I raised a query about a risk code on my account that was opened at 5th Ave Springs about a year ago. The query was first sent to Premier banking, on 17th August 2015, I received reply from Sanele Sithole, premier banking, that , to have review on my account, I need settle amounts for accounts previously written off. I asked for details, not received.<br> On 02 September 2015, sent premier banking, letter confirming settlement of debt with Fnb card, dated 02-10-14, no reply. on 01-10-2015, I sent a follow up email, to which Bonga Langa, rep**** to and asked me to send the Fnb card letter to him. Late afternoon, on 01-10-2015, Bonga,phoned back, at about 16hr50, advising that manager wants payment of amounts written off previously, still credit manager not telling me what amounts. Then phoned, branch that opened account, 5th ave Springs, cannot be assisted over the phone,come to branch. I went on 03-10-2015,no, cbs not working, come midweek,went there today, Sithembakazi, called her manager to check,told 920,87 rand for charges, in account written off in 2011. but bank opened new acct for me, 2014,why was this not told.had to run to Fro,to get answers? that is not helping....