unresolved query

i have laid a complaint already regarding this issue of my credit card and there hasn't been any successful response but an email requesting me to call them back,i have had enough of this bank that doesn't put there customers first are u people aware of TCF and the rights we have as consumers.I haven't been assisted with the complain that i lodged last week Wednesday regarding the method some call centre agent has put me in for a period of five yrs just because i had missed payments,i cannot pay for credit of R15000 for 5yrs if u calculate the R500 that youll are requesting every month for 5yrs it give double the amount i took as credit and i have been paying for this credit card since 2013 and im balance as of today's date is at R14000 who do u think u fooling i will not be ****** by you.i want this issue sorted out cause as i mentioned in the email i sent on the website that i will take further action if its not resolved