Unresolved queries and terrible customer service

I am extremely disappointed with the customer service provided by FNB. My Ebucks query has been pending for almost a year, and it seems like nobody at FNB is willing to assist me. The CEO Compliant department has been unresponsive to my emails, leaving me feeling frustrated and enraged. This level of incompetence and indifference is intolerable. FNB must improve their services if they wish to retain their customer’s satisfaction.