Unresolved problem continues!!

I've written a review(nu ********** NF) in Sept 2018 regarding problems i'm encountering with FNB. I've received a FNB respons,after hellopeter.com contacted them, and agreed to send the relevant telephone bill when i receive it(seeing that i had to call from the Netherlands in order to try and solve a simple internetbanking problem). I had to send 2 e-mails to David Mntobo to remind him that i haven't had any response from FNB after sending the telephone bill.He requested that i send my ID number also. So i did. Till today i haven't received any reply from FNB . Again: poor service and FNB not living up to its promises!!!!!