1 reviews | Active since Oct 2016
Unresolved matter still waiting
Waisted 10 mins listening to music so I could speak to someone regarding my request from yesterday which still isn't resolved. I was called back today by an agent from the call centre which I left a message for yesterday afternoon and she couldn't even help me. I needed someone one from the legal division for fnb credit card to call me back.
Good Day Lauren Duncan ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to credit card to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Lauren Duncan ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to credit card to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***