TM
Thabile M
1 reviews | Active since Nov 2019
11 Dec 2019, 05:59
Unresolved matter from November
I would like to thank Xolisile Vilakazi from service recovery for being a good customer care agent , unfortunately my query has not been solved till today from November , To fnb ***** department (David Mashaba) you are so rude and arrogant you can keep the money in that ********* account , it is so sad that I cannot reverse the deposit even if I have sent proof and affidavit now I'm sitting with a debt but its okay fnb you can keep it , I had explained and went to more than 5 police stations to get the case number and reported back to you still David was so rude and ended up banging the phone on my ear without even listening to me
Thank you fnb your service speaks for itself
Helpful (0)
Replies (2)0
Replies (2)TM
Thabile M's updateReviewer Update
11 Dec 2019, 06:17Fnb I don't need any resolution or recovery consultant to call me in 24 to 48 hours that's a long wait all I want from you is to return the money that was deposited into the ********* account today if not so I'm not interested in any lies that I will be told by your rude ***** department I have been patient enough , the money is there in that account its either you reverse it or you take it because its clear ********** are your best customers that's all i want nothing more or nothing less and if I'm not getting my money back I will start a movement that says boycott fnb there are lot of people who will join and your how can we help you is just a slogan to lure customers BT reality is we are not getting any help from you
Please reverse my deposit today or don't waste my time with useless calls the money is there in that account
Please reverse my deposit today or don't waste my time with useless calls the money is there in that account
TM
Thabile M's update11 Dec 2019, 06:17
Reviewer Update
Fnb I don't need any resolution or recovery consultant to call me in 24 to 48 hours that's a long wait all I want from you is to return the money that was deposited into the ********* account today if not so I'm not interested in any lies that I will be told by your rude ***** department I have been patient enough , the money is there in that account its either you reverse it or you take it because its clear ********** are your best customers that's all i want nothing more or nothing less and if I'm not getting my money back I will start a movement that says boycott fnb there are lot of people who will join and your how can we help you is just a slogan to lure customers BT reality is we are not getting any help from you
Please reverse my deposit today or don't waste my time with useless calls the money is there in that account
Please reverse my deposit today or don't waste my time with useless calls the money is there in that account
FNB (First National Bank)'s replyOfficial
11 Dec 2019, 11:20Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply11 Dec 2019, 11:20
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***