Unresolved matter

URGENT : No Response from the bank Regarding *****ulent Transactions After Mugging case Unresolved Since March Dear Hello Peter Team

I am writing on behalf of my daughter ,(Phathutshedzo Kamogelo Bombwe ) ID:***, regarding a very serious and distressing matter involving FNB

in 16 March 2025 , my daughter was ****** during which her IPHONE and bank card were ****** the card was used *****ulently through tap transaction totaling over R5000 rand .A case was promptly opened with the case bank ,and relevant case/reference number (2025-03-16 , ref no case 185/3/2025) was provided Despise following all procedure and reporting the incident immediately, the bank has failed to respond or take any action to resolve the matter.

It has now been over three months ,and we have yet to receive any feedback or reimbur*****t . This lack of communication and accountability is deeply concerning the emotional and financial impact this crime has had on my daughter since it was the money paid by her bursary

We seeking your assistance in escalating this matter so that the bank can take appropriate action without further delay

Thank you for your help and support

Kind Regards Tsakani Princess *** On behalf of ( Phathutshedzo Kamogelo)