Unresolved matter

Good Day,

I did receive a phone call from one of your consultants on the 16th of February 2021 regarding my complaint [Complaint *** assigned to Customer Resolution Centre] and I was assisted accordingly.

I was told that I should receive a follow up call and an email from them stating that my matter has been resolved and that it will be resolved before the end of last week on the 9th March 2021 but til today I have not received anything on my matter.

Please kindly assist me on this matter urgently as I need feedback and a resolution to this matter it's been far too long since I haven't gotten any assistance.

Regards, Refilwe Motsepe