Unresolved issues turn into a nightmare

For the past 3 months I have liaised with the bank directly on a daily basis we have sent emails made calls and till date have not resolved our issue.

3 months ago 4 payments were made to new beneficiaries, 2 went through and 2 got stuck. The recipients havent received the cash and it doesn't reflect in my account either. (It shows as paid). but if the banker logs in from the bank he can clearly see the money has not been sent.

Since then one of the recipients who really needed this money 2 months ago have been evicted from their homes due to no payments on their rent. (This money was to help them over christmas to have a home)

All I want is for the bank to reverse the payments so I can re-make the payments or send the payment through.

Below is the last reply I received from the bank. The statement made is not true, there were funds available and secondly the issue is not resolved.

Bank complaints: Ref number ***

They keep sending me to the next person and the next and the next I am tire of FNB and very disappointed. I am going to make it my mission on Social media from the 2nd to make sure everyone knows how pathetic this bank is. I will be moving banks as soon as this issue is resolved.

Dear valued customer

Thank you for your request.

Kindly be advise that the below payment did not go through to the recipient to HA COLEMAN ACCOUNT NO:*** and A NORDIN ACCOUNT NO:*** as the error was receive (FUNDS NOT AVAILABLE) when payment was made to the recipients, should you require further assistance please do contact the FNB business desk they will be able to provide you with more information with regards to your payments.

I trust you find the attached in order, should you require further information kindly contact the Business Desk on ***.