Unresolved *****!

I'm having the most awful time with FNB! <br> In January I discovered that a large amount of money has been removed from my bank account. <br> Spread out over 29 transactions, I did not receive a single incontact sms or email. <br> I've been going to the Bedfordview branch where I've been trying to resolve this. But even they can't get through to \team leaders \" \"people in charge\" so what hope do I have? I've opened up a ***** case, I've been moved to disputes and back to *****, but I'm now in February with no refund, no answers and the worst customer service I've ever experienced. Can anyone help me with speaking to someone who can actually help???"