UNRESOLVED FNB ***** CASE

I am writing this complaint out of sheer desperation and disappointment with FNB's handling of my ***** case. On the 18th of September 2025,I made an EFT payment of R17,794 via my FNB app for bond registration costs, using the bank account details provided by converancing attorneys bonding my property transaction. The payment was flagged and investigated for couple of hours after which it was approved and reflected as successfully paid. A month later, the attorneys informed me that they never received the funds. I was then told that: their email had been hacked, *****sters sent me *****ulent banking details and the account I paid into was STD bank account not their legitimate FNB account. I immediately opened an official ***** case with FNB on 21 October 2025.After week of silence, I was emailed by Kagiso Mothei who confirmed she was investigating case and requested the SAPS case number which i provided promptly. That was the last communication i ever received since then. My emails have gone unanswered and when i call the ***** call centre i am referred back to Kagiso. No updates, no resolution and no accountability. This is R17, 794 significant amont of money, especially in the middle of a bond registration process. I trusted FNB's system especially since the payment was flagged and then approved by the bank itself. The lack of communication, empathy and urgency from FNB has left me emotionally depressed. I feel completely abandoned by the very institution that is supposed to protect its customers against *****.