Unresolved Double Debit Reversal & Constant Transfers

I am writing to lodge a formal complaint regarding FNB’s inability to assist me with a double debit reversal. I have been transferred between multiple departments, yet no one has been able to provide a resolution or take ownership of my query.

I have explained the issue repeatedly, but I am continuously redirected without any meaningful assistance. This has resulted in unnecessary delays and frustration, especially considering that the matter is time-sensitive and directly affects my account.