Unresolved disputes -7 days after lodging a complaint on hellopeter

Complaint reference number ***NF....... Today marks another week since I lodged a complaint with fnb on the 13th March 2020 and the below is the commitment I got to make them look good on hellopeter as if they were on top of my query and nothing happened, I’m still waiting to complete a call to block the card and order a new one for 3 weeks and to know if my dispute transaction has been logged ...wow what a service , I guess they are attending better customers who are bringing big business to them and have no time for lousy customers like us...I feel so small and less important if not unwanted by FNB , any bank to recommend that still value small customers like Me? FNB:-) complaint ref ***NF has been sent to Customer Resolution Centre. Complaints ***. A consultant will contact you within 24-48 hours.