Unresolved dispute

I am extremely dissatisfied with the handling of my dispute. I provided clear proof that the funds I transferred were not received. When I queried the matter further and specifically asked who the recipient was — since the account to which the funds were sent is not the one I entered on the FNB app — I received no response.

Instead, I was sent a generic message stating that the funds were successfully credited, with no explanation as to where or to whom. This lack of transparency and unwillingness to properly address my concern leaves me feeling ignored and without resolution.

For a bank of FNB’s stature, I expected accountability and clarity, but instead I received a vague dismissal of my complaint. This is unacceptable, and I am still waiting for proper feedback and a solution.