Unresolved Digital ***** hold on my account since the 10th of March until today yet fnb keeps charging me monthly fees yet am unable to use my account

Dear FNB,

I am writing to express my deep disappointment with the service I have received from your institution. My account has been on hold since March 10th, and despite numerous promises from your representatives, I have yet to receive any resolution to my issue. I have provided all the relevant documents requested by your investigators, yet no progress has been made.

What is particularly frustrating is that you continue to deduct monthly fees from my account, even though I am unable to use it. This raises the question of what services I am actually paying for. Furthermore, my phone number has not been working since the hold was placed on my account, making it even more difficult to access anything linked with my home connect sim card I can't even do a sim swope cause of the hold on account

As a customer, I have a right to expect prompt and efficient service from my financial institution. Unfortunately, FNB has fallen far short of these expectations. I urge you to take immediate action to resolve my issue and provide me with the service that I deserve. If necessary, I am prepared to escalate my concerns to a higher level within your institution or file a complaint with the relevant regulatory body.

Thank you for your attention to this matter.

Sincerely,

[Thokozani Dladla