Unresolved Complaint — No Feedback, No Assistance, and Critical Medical Emergency

Hi FNB, I am urgently following up on my revolving credit loan (Ref. **********). It’s been 3 weeks since approval — the loan, debit mandate, and insurance reflect on my profile, yet I still don’t have access to the funds. I’ve called multiple times with no answers. A consultant promised feedback after my complaint but never called back. This is now a life-or-death matter — the funds are urgently needed for my elderly mother’s medical tests as she’s suffering from internal bleeding and doctors cannot find the source. Without these funds, she cannot get the life-saving procedure she needs. If anything happens to her because of this gross negligence, I will hold FNB directly responsible. I have been a loyal client for 5 years and pay R455 in monthly fees — for what? Zero service and total disregard for a client’s life-threatening emergency. I demand urgent feedback within 24 hours. Enough is enough. also seeing that there has been over a 100 other complaints logged against your institution since my post is extreamly concerning.