Unresolved complaint

Unresolved complaint logged last week of August. This is pathetic!

Got emails from Cassandra Maarman:

Thank you for allowing us to manage your query regarding Nav Care donation on the FNB APP. Please be advised we have since urgently escalated to the relevant department and have requested that feedback be provided to you accordingly. We value our customers and ask you to please feel free to continue providing feedback about our services. We look forward to giving you the best service possible.