Unresolved Complaint and Poor Service from FNB- Nuwagon-2ND COMPLAINT

I am absolutely furious and completely dissatisfied with the ongoing, shameful lack of progress regarding my vehicle’s repair, and the utterly appalling service I have received from both FNB and Nuwagon. This is now my SECOND complaint, and despite my repeated attempts to resolve this issue, NOTHING has changed. I am beyond frustrated and extremely disappointed.

As an FNB-insured customer, I EXPECT a high standard of service from your partners. However, my experience with Nuwagon has been nothing short of a nightmare. My vehicle, which was involved in a minor accident, has been with Nuwagon for almost a month, and there has been ZERO visible progress. I have made countless calls and every single time I get a different, contradictory story. It’s an absolute joke!

On Monday, I was told my vehicle was in "prep," but today, I get told the same thing. Yet, the SMS I received indicates something completely different. What is going on with my car? I was told the manager was Nellie, but now I’m being told it’s Jessica, and that she “stepped out of the office.” This back-and-forth nonsense is beyond unacceptable and is only adding to my utter frustration and confusion.

The repairs are NOT major, so why is it taking this long? The blatant lack of transparency and communication from Nuwagon is absolutely infuriating, and it feels like I’m being given the runaround with no real answers or action. This is completely unacceptable!

Furthermore, I’ve been repeatedly told that FNB AND Nuwagon would contact me with updates, but I have heard nothing. When I do receive a call from FNB, after I complain, I’m asked to verify my identity—FOR WHAT? To be told absolutely NOTHING of substance? The lack of urgency and utter incompetence from both FNB and Nuwagon is beyond disappointing, and frankly, it’s infuriating.

At this point, I am seriously considering seeking legal advice. I am also seriously contemplating changing my insurance provider due to the appalling service I have received from both Nuwagon and FNB. I will NOT stand for this level of negligence and incompetence any longer.

I DEMAND a clear, realistic timeline for the repair of my vehicle Enough is enough! FNB DON'T CALL ME TELLING ME THAT YOU ARE GOING TO CALL ME WITH AN UPDATE , CALL ME WITH THE DAMN UPDATE AS TO WHEN IM GETTING MY CAR BACK !!!!!!!!!!!!!!!!!!!!!