Unresolved Complaint

I have been banking with FNB for many years as a premier client. Totally useless being a premier client, when you actually need to use their so called 24/7 service you are told to use your banking app instead so there's no banker on call to assist you. Waste of time and energy.

I needed to extend my credit and after seeing that I had been pre approved I used to the app and app****, which was declined with no reasoning.

I got ahold of an FNB call centre agent, explained the issue and they had no idea why it was declined nor an idea of how to assist me, I finally gave up app**** with their competitors and instantly approved.

I Logged a complaint with FNB on the 08th of August, ref *** and ref ***F still waiting for a response!!!!

Useless BANK, time to take my bussiness elsewhere.