Unresolved complaint

On the 31st of October I mistakenly transferred funds in an inactive Acc of mine, I went to the branch at Glen Acres to seek for assistance, I was told I need to write an email, which the lady who was helping me did, and I was told after a day or two the matter will be solved, I explained the matter of urgency to the staff member, since I needed those funds for my rental payment and school fees for my son, the two days past nothing happened I went back to the branch ( Glen Acres) I felt like I'm being played as I was again told that I must send an email, we sent a new mail again, and I was put on the line with the lady on the other side am not sure which department it was, she told me its Friday and after 12:00, they will sort out the matter, I should be able to get my money Monday or Tuesday, nothing happened today am sitting with a frustration of whether to close my account or to go to daily sun, is it bcos am a simple guy so my matter isn't taken serious, landlord is on my case, the school won't release my son's report till next year, my bank is playing with my emotions. Service is stinking at FNB, who must help me...