Unresolved complaint

I wanted to downgrade all my cards to gold, however Dipuo Komane convinced me otherwise by stating to me the benefits of a platinum card. One of these benefits was access to a slow lounge. She said it is accessible to all platinum card holders. I told her that my previous experience was that you needed to spend at least R5000 to get free entry. She was it was free. In my books, this was a misleading sale. I want to know how fnb deals with an issue like this where a sale was made on misleading information. The upgrade was made on the 18th of February. The reference number for the call was SI***. I have made several calls and made several visits to branches. My last interaction with a branch and your call centres directed me to the complaints page.<br> <br> I want to have the recording sent to me or a branch so that I can listen to it. I have already lodged a complaint. The reference number is JL59XNB. I would have contacted my private banker to do this, if I had their details. Again another benefit that I never realised.<br> <br>