Unresolved Claim and Lack of Communication

Hello Peter

I am writing to formally express my dissatisfaction with the handling of my insurance claim,(FNB STI P144824) which I submitted on 24 October 2024.

After waiting nearly a month, the assessor was only sent on Friday, 22 November 2024. Since then, I have not received any communication or updates regarding the progress of my claim, which remains unresolved. This lack of responsiveness and prolonged delay is deeply concerning and falls far short of the level of service I expect from FNB.

I kindly request immediate action to resolve my claim. Additionally, I ask for a detailed explanation regarding the delays and the lack of communication, along with an assurance of a timeline for resolution.

I trust you will prioritize this matter as further delays are unacceptable.