Unresolved claim and delays

On SATURDAY 13/02/2016 I deposited an amount of 2000 ZAR into an FNB ATM at their branch in Lynnwood, The Grove Shopping Mall. The machine took 1400 ZAR and did not credit me, coughed out 400 ZAR and kept 200 ZAR trapped in the machine. <br> <br> I went into the branch and was told to fill in a query/claim form and that this would be resolved on Monday. <br> I've called into follow up, taking hours and sent around the entire call centre to be told \I'll transfer you\" \"It takes a month\" and all such other ******* when finally I spoke to a consultant who told me the branch would get hold of me within 24-48 hours. This is utter garbage because I was told by the branch themselves this would be resolved on Monday. (15/02/2016) <br> <br> Now, I need that money for food, rent, transport and general life duties. And now I'm stuck here with this inconvenience because their ATMs are faulty and they decide on the pace they can work on accounts - I must now sit without MY MONEY BECAUSE I TRUSTED THE BANK?"