Unresolved ***** case and no communication from FNB

I have reported ***** on my account on the 18th February 2025 which makes it 7 days today, I lost my card and blocked it on the 1st February but there are transactions on my account from the lost , blocked and replaced card. The ***** was only reported on the 18th because that’s the day the transactions were loaded on the banking app.Today my account is frozen, there is no communication from the bank relating to this agent matter. I have a family that I take care of and bills to pay, I am really not happy with FNB. How did transactions go through when the card is blocked and cancelled. I urgently need this to be resolved.