UNRESOLVED BLOCKED ACCOUNT SINCE 23RD MARCH

I will go straight to the point, my account issue was allocated to Pearl in ***** and she emailed me a PDF file (see attached document) that indicated my accounts were blocked because of the R58,000 that was paid into my account. This matter has since been resolved as it was later agreed that the whole issue was a business dispute. The individual who reported my account has been visiting the branch to ensure my account is unblocked, but up until today nothing has been done. I cannot buy even airtime, electricity or even receive payments yet FNB continues to deduct monthly fees from my account, which I think is unfair.

This is a complaint about Pearl and how unprofessionally this matter is being handled. I have been the one who has been calling her to follow up. After she sent me the reason why my accounts were blocked I immediately phoned her and she asked my various questions with regard to the transaction that was made into my account. She later advised that I could only follow up after 10 working days with regard to the investigation of alleged *****. I diligently called her on the 6th of April 2020, but the whole conversation was frustrating as she did not seem aware of my account issue and ended up asking me the same questions she had asked me 10 days before. I our phone got disconnected and she did not bother to call me back. There were other things she imp**** about me over the phone call, which I do not want to delve into for now. She only sent me an email, a few minutes later after our call got disconnected, advising me that FNB had decided to terminate my account. Yet the aggrieved party had brought a letter to the bank that indicated the matter at hand with regard to "alleged *****" had been resolved by the aggrieved parties. I would like this matter escalated to her manager or someone superior than her as I feel I am not receiving the right kind of service and assistance from Pearl. Attached is the email conversation between myself and her.