Unresolved and nothing more can be done

It has been 3 attempts of going into the branch to get.my phone online app activated. Nothing has been resolved and when I escalated to manager in the branch af5er a 3rd failed attempt of 2 hours, she informed me there is absolutely nothing she can do for me or even escalate thie issue for me, but they are so very sorry for the situation. I find this shocking, frustrating and I am still without my app working. Also cannot re apply for my credit card which I am told can only be done via the online app. So sorry, nothing we try has worked and there is nothing more that can be done, but please nite we are so very sorry.