Unresolved Account Issues and Poor Service Experience

I tried to close my account, but noticed R249 showing as “available” while the balance reflects R803 in arrears. I was told this is due to transactions on the virtual card that are still “pending” — yet they’ve been pending for two months.

This is exactly why I want to close the account: I’ll make a purchase, and it only reflects a month later with added charges.

Today I spent two hours on the phone, being transferred between at least three different departments. When I finally got through, no one could explain what the balance was for — and I was told they could only assist me in two days’ time. It was a complete waste of my time and effort.