Unresolve transaction - poor service

"I'm writing to express my extreme dissatisfaction with FNB's e-wallet service. On the 16th, I sent money to my daughter and Niece via e-wallet, but they've been unable to access it due to a persistent 'temporary error' with the pin. Despite their efforts, including downloading the app and using their own ATM, the issue persists.

FNB's advice has been inconsistent, and they've now told me it's too late to reverse the money into my account (72 hours have passed). They're trying to charge me R85 for the reversal, which is outrageous given the situation is their fault.

I demand that FNB resolves this issue immediately, waives the reversal fee, and credits my account. The poor service has caused significant stress and inconvenience

FNB, sort this out ASAP!"

Nothemba