KV
Kobus V
1 reviews | Active since Nov 2015
23 Nov 2015, 13:04
Unresolvable Glitch In Online Banking Profile
I have been receiving my OTP on my new phone and all my banking notifications on my old phone. Thus it has forced me to carry both phones with me with all my banking transactions. I have phoned numerous times,and each time it's the same exercise. Go to online banking....check online notifications.....check the number..... Online all my details are correct. It's somewhere on the FNB system on the backend that it still has my old cellphone number,but no one has a clue where this number still needs to change. This has been dragging on now for 2 years.
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Replies (1)
FNB (First National Bank)'s replyOfficial
23 Nov 2015, 13:36Hello Kobus Verster,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 817957 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 817957 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply23 Nov 2015, 13:36
Official
Hello Kobus Verster,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 817957 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 817957 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)