BT
Bongiwe T
1 reviews | Active since Sept 2020
13 Aug 2025, 09:30
Unreliable system
ood morning
I would like to complain about the FNB system that is unable to detect the beneficiary name and account number. my friends has made payment in December and only realized yesterday that the account is wrong. I have proof of payments but FNB could not assist. The worst part of all is that FNB system is unable to match beneficiary name and account. if FNB system was able to detect that beneficiary name is different from account number. The system is total a failure. I must leave FNB. My salary must just go to other bank . Standard and Capitec is able to detect errors
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Replies (2)BT
Bongiwe T's updateReviewer Update
13 Aug 2025, 10:41FNB Bank is protecting their clients as I have proof of payments from ABSA, Discovery and FNB as evidence that show that amount was send to the wrong FNB Customer. The FNB customer is enjoying the benefits to the amount that does not belong to them. Worst part of all the FNB cannot even detect beneficiary match to the account number. I have called FNB and spoke to Kgomotso, she transferred, however ***** could not assist. The ***** Department also transferred to another Department. The service is very poor. I do not understand as to why is not reversing the amount from FNB Client as the proof of payment from Discovery, ABSA and FNB clearly state that amount was sent to FNB client
BT
Bongiwe T's update13 Aug 2025, 10:41
Reviewer Update
FNB Bank is protecting their clients as I have proof of payments from ABSA, Discovery and FNB as evidence that show that amount was send to the wrong FNB Customer. The FNB customer is enjoying the benefits to the amount that does not belong to them. Worst part of all the FNB cannot even detect beneficiary match to the account number. I have called FNB and spoke to Kgomotso, she transferred, however ***** could not assist. The ***** Department also transferred to another Department. The service is very poor. I do not understand as to why is not reversing the amount from FNB Client as the proof of payment from Discovery, ABSA and FNB clearly state that amount was sent to FNB client
BT
Bongiwe T's updateReviewer Update
13 Aug 2025, 15:21My friend i s now charged an amount of R321 while FNB does not have control to detect error
BT
Bongiwe T's update13 Aug 2025, 15:21
Reviewer Update
My friend i s now charged an amount of R321 while FNB does not have control to detect error