SD
Sheldon D

1 reviews | Active since Oct 2016

09 May 2017, 11:02

UNRELIABLE SERVICE

<p>So i recently just joined fnb about 2 months ago and the service i received was "OKAY " had nothing to complain about really until now.</p> <p> </p> <p>After I joined I would receive at least 1-3 calls a week asking if i would like to sign up<br />for a credit card, to which i declined. On 19th April 2017 i received a call from FNB again asking if i would like a credit card - I agreed as i would need one as i am travelling soon, the agent i spoke required all my details which was given to her and advised i would need to email supporting documents, Which I did that very same day.</p> <p> </p> <p>I Called Back one week later as i have not received any feedback from fnb, The agent I spoke to advised that nothing had been processed to begin with and that i would need to start the process again - After 20mins on the call she advised that i need to send supporting docs, Which was sent again that very same day.</p> <p> </p> <p>Its been almost 2 weeks and again still no word from FNB - I tried calling back but got transferred from one department to the next. Please advise if anybody is able to assist or whether i should contact another financial institute?</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 May 2017, 11:16
Official

Good day Mr. AA222

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***