Unreliable FNB ewallet.

FNB should really change its slogan from "how can we help you" to we will help you when our system allows because you dont have a f***en choice. I sent an ewallet yesterday (the very costly but convenient service). The "recipient" alerts me that it was not received.. I attempted to reverse it and it was not listed on my ewallet translations. I call the premiere account call centre, where Im transfered to 6 consultants who cant assist because the ewallet transaction is listed as pending. Whan I finally get to someone who has access to the syatem. She confirms the transactions being correct from my side but the system error does not allow her to reverse the transaction. She says, smuggly i moight add.. your money will be paid back into your account in 24hrs.. I reply that this a time sensitive issue need her to enquire hiw to reverse it immediately. She says this issue has a turn around time of 24hrs.. and further emphasized that its 24 working hours, therefore Sunday doesn't count. This is the second time i have añ issue with ewallet and jm left to pay the price.. This situation has caused an altercation and FNB has no remorse about it. This was infuriating and disappointing... yet agai n im left to pay the price..