Unreliable FNB

I reported ***** on my card from the 2nd June. It’s about to be July. You do all the things advised by FNB to help you, but they don’t do all that they can do to help you. Instead, you are encouraged to phone daily until you are cut off, call backs don’t exist. No communication between departments, otherwise the consultants themselves would realise ‘hey the phones are not going through, the emails are not being answered , the app is not helping. It’s been a month and I’m still fighting for the money taken off my account , I’m now here trying to get some support. FNB couldn’t care less.