LH
Lavern H

1 reviews | Active since Aug 2017

19 Jun 2019, 19:58

Unreliable bank

So FNB's system is a hot mess, the day I get my salary i operate on a minus because funds clear after forever. Last night I went to bed with an account balance of R4000 today I wake up to R1210.10 when I call I'm told transactions were pending never mind the fact that I got sms's showing the money had gone off my account and were awaiting clearance in the pending. I went to the FNB branch this morning at Mall @ Reds to try rectify it and the idiot consultant has the nerve to tell me I misused my money because I wasn't keeping track. I called FNB premier and the explanation I got was that the money had gone back into my account even though I got messages indicating monies had been deducted. Funny thing is the very people at fnb say I'm the fifth client with the same problem and yet I'm told I'm I can't manage my finances.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Jun 2019, 09:42
Official
Good Day Lavern Hartell
  
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. 

Ref: ***NF 

Regards, Hello Peter Team Tel number: ***