Unreliable bank

Some funds were transferred from an FNB account to my account but did not clear. I had to follow up with the call centre. After holding for about 30 mins I managed to speak to a consultant who then told me that if a transfer is made from a business account, we are supposed to call them and tell them. The person who transferred the money had to get 25 minutes of his time wasted by the call centre. Why do I have waste my airtime on a time wasting call centre. Time wasters