Unreliable Bank

Hi, m On the 24th of November I made a transaction at game store of R1015.00 but the first transaction was declined and I received an sms stating the money has been reversed. That shocked me because the speed point declined the transcation n fnb sent me a message stating that the transaction was declined and that did make sense to me. So I made the second transcation and It went through n I received a message stating that the money was deducted. Later, before I went to bed when I check my balance I realised that another R1015 was deducted and there was no message telling me that. I went to fnb and they sent me to game store to get a transcation declination slip but game told me their system didn't record the declined transcation so they can't give me a slip. They send me back and forth, I had to go to game store, game will send me back to fnb vise verse for the whole week. But another guy assisted me from FNB branch he told me that there's missing money in my account worth R1015 and he can see it from FNB systems, he even showed me. I filled a form about claiming your money and he told me that the process will take 7 working days for FNB to get back to me. He also told me that if I'm not contacted within 7 days I should come to fnb branch. After 10 days the was no feedback and I'm sick and tired now. I have been waiting for a long time and I'm gonna share this to hello Peter, and every forum and blog. I want to let people know that FNB is stupid bank and I will close my account