MS
Madhu S
1 reviews | Active since Sept 2010
23 Dec 2018, 09:27
Unreliable and bad service fnb
I went online to buy airtime for MTN R10 but R1000 was taken off my account. I was in touch with online banking consultant and they say nothing can be done. I've never purchased so much airtime before. It's an error on fnb side as they took off R1000. Fnb is also allowing lots of *****alent activities like debit orders to go through on the account and they seem to be not responsible for this. Very bad and poor service fnb.
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Replies (1)
FNB (First National Bank)'s replyOfficial
24 Dec 2018, 10:49Good Day Mrs Shiba,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply24 Dec 2018, 10:49
Official
Good Day Mrs Shiba,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***