Unreasonable requests for lost cellphone claim

Have a lost cellphone claim. The phone was lost/ ****** at a Mall. Despite me providing the case number, ITC etc. FNB Insure now wants tracking records for my car to prove I was at the mall, as well as the receipt from the restaurant I ate at. I would love to see the T&Cs in my policy that states that for a cellphone claim, you vehicle needs a tracking device. I have not claimed on my portable possession cover throughout my cover with FNB. Typical insurance company that is trying to not pay my claim. Guess its time, I tried another insurance company and tried to get something OUT.