Unreasonable delays

I Have experienced delays in my forex payments, I have requested for over a month to obtain an explanation for this and no one seems to have a clue or care to tell me why. All I have got are phone calls informing me that my issue is being addressed, it is over a month now and I am disgusted.<br> <br> And as if that is not enough, my current forex payment has been further delayed. I find the service level invariably poor and lacking in every aspect to do with forex. The Branch Manager at Sunninghill was helpful to provide a contact but customer care and premier bank contacts are all not helpful. Can someone pick up a phone and explain to me without promises. I want a solution and explantion not promises your forex service is only becoming worse as far as I am concerned.<br>