Unreasonable delay in opening a business account and lack of communication

I have tried to open a business account for over a month now. The card has been delivered to the branch but what is the use of the card when I cannot transact on the account.

I have spoken to over 7 consultants if I ever get through the call centre. Each time I am told a different story. Then there's the same form being filled out over and over again, but being requested by different people.

there's absolutely no communication from the side of FNB. I don't know if the account will ever be opened. surely it cannot take a month to open a business account. FNB prides itself with convenience and being helpful to consumers but they are failing at this. why am I not sent all the documents I need to fill out all at once? why should they be required weekly from different people?

Just this morning I made a call to the contact centre to figure out what is the progress on the opening of the account and the call was dropped (twice).

It would seem as though FNB does not need or care for my business.

Miles.