CG
Charlene G
1 reviews | Active since Feb 2015
30 Nov 2015, 13:23
Unreasonable decline
Good day <br> <br> Me and my partner have are applying for a home loan and FNB whom we both have been banking with for several years declined our application yet other banks whom we don't accepted us. We are first time buyers and have a excellent credit score, please can you explain as to why we were declined by FNB but accepted by Standard and Absa. I hope you can review and change your decision as I FNB is whom we bank with but if this is the case then I wont stay banking with a bank that wont even grant us a home loan when other banks we not with will.<br> <br> I look forward to your response. <br> <br> Kind regards <br> <br> Charlene Gomes <br> <br>
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
30 Nov 2015, 14:07Hello C.R.G,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Home loans who will provide you with feedback.
The reference number is 823182.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Home loans who will provide you with feedback.
The reference number is 823182.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply30 Nov 2015, 14:07
Official
Hello C.R.G,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Home loans who will provide you with feedback.
The reference number is 823182.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Home loans who will provide you with feedback.
The reference number is 823182.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
