Unreasonable Charges

<p>Good day</p> <p> </p> <p>Please be advised that it doesn’t make sense to charge R100 for a negative balance of R96, which was rectified immediately. When I purchased petrol, there was more than sufficient funds in the account, which your systems always reserve and approve the transaction. I expect the funds to be frozen and be reserved for the transaction as they are deducted immediately on my account after the purchase.</p> <p> </p> <p>Why am I penalised for your system failures? </p> <p> </p> <p>Maybe the Banking Ombudsman and/or the Consumer Commission will help me get answers and my money as I don’t understand and accept your response.</p> <p> </p> <p>Reference : SD ********** ********** <p> </p> <p>1st email : 30 June 2016</p> <p>2nd email:25 July 2016</p> <p>3rd email: 22 August 2016</p> <p>4th email:29 August 2016</p> <p> </p> <p>Awaiting response before I decide to move my account to another bank.</p> <p> </p>