1 reviews | Active since Jul 2013
Unreasonable Bank Charges and Poor Service
On Saturday 2017-09-16 after 09h15 I visited FNB Florida Road in KZN. There was a blind lady in front of me wanting to deposit 200 Rand. The teller informed the Blind lady that if she deposits R 200 the bank will charge her R 60 as a cash deposit fee. He then instructed the blind lady to go outside and deposit the cash at the ATM.
Has FNB no sympathy for the blind and disabled ? Can they not allow the bank teller to waive such a ridiculous cash deposit fee of R 60 on an amount of R 200 for the a blind lady ?
The teller should have atleast called for some assistance for the lady
Ridiculous service fee with no sympathy at all for clients
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF
was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF
was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)