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thabo.ramohapi thabo.ramohapi
1 reviews | Active since May 2016
15 Nov 2018, 13:31
Unreasonable bank charges
I find it very disturbing that FNB charge me R120 to honour a R125 debit order which doesn’t make sense. I would understand if the debit order was for R1200 which would’ve been 10% but I struggle to understand R120 for a R125 debit order, this is ridiculous as I transferred to rectify the account immediately after I noticed. This is a ******* and unacceptable, to say the least. I’ve decided to look for another bank as I can’t be a victim of ****************. No wonder why people opt for Capitec Bank
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
15 Nov 2018, 14:57Good day Thabo,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Premier Resolution Centre who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Premier Resolution Centre who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply15 Nov 2018, 14:57
Official
Good day Thabo,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Premier Resolution Centre who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Premier Resolution Centre who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
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thabo.ramohapi thabo.ramohapi's updateReviewer Update
16 Nov 2018, 09:07Please be advised that I'll be shopping around for a bank with cheaper rates and charges. I believe Capetec will be happy to have me as a customer.
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thabo.ramohapi thabo.ramohapi's update16 Nov 2018, 09:07
Reviewer Update
Please be advised that I'll be shopping around for a bank with cheaper rates and charges. I believe Capetec will be happy to have me as a customer.