Unrealistic Service

I had been ****** in JHB on Monday Morning and all my belongings were taken from me and i immediately went to a police station to get an affidavits thinking that with it i will go to the bank and get assistance with regard to money to help me reconstruct my life. I then approached FNB Bank City and i was told that i will not be told assisted withou any form of identification though i have stressed that identity was lost. I asked a manager and a lady who did not have a name tag was called and and as was told my issue she called a coordinator and told her that she had other \'important"things to do. she left us there and i then again asked to see the manager and was later taken to his office and he told me that they do not work on affidavits as they just narrate a story and nothing else. What worries me is that i am a premier banker and every now and then i do my Banking over the phone without any form of identity been sent to any person"