Unrealistic long waiting period

At 12:54pm, I sent an eWallet to my sister and she told me until now she hasn't received it but on my transaction history it shows that the R1000 has been paid from my cheque acc. I have tried to call the FNB Call Centre several times today for a very long time. Airtime was unfortunately exhausted due to unrealistic waiting time. I need to speak to someone to assist me but nothing. This is not good for a bank thats this porpular by good customer service.