Unreachable, Unfriendly, Horrible Bank

<p>I sent an email last week via Facebook to the bank.<br />I tried to buy airtime through my cheque account using internet banking...which i always use to do banking through the App, because it is so convenient.<br />I got error messages at the end of every transaction, be it via online banking or cellphone banking. I am not aure what the problem is, but i could not get through to someone on the phone - i was on hold for about 2 hours. I tried withdrawing money at the atm as well, and i got an error message to contact my bank. I sent an email to the bank's FNB page and someone told me I need proof of ID. I explained that both my ID and passport had been ******, but i do have a copy of my ID - certified last year though - and **** of residence. he gave me an email address and told me to email it there. it has been a whole week and the only thing i was told is via sms that the FICS process on my account has been completed, but i still cannot access my funds. No one that i have spoken to feels they should, at least, emphathise with me. </p> <p>Today I spent over an hour looking for a number to call FNB at where I will not be on hold all afternoon. I finally called a random number and asked for the service manager. the call was picked up after 2 rings, but the manager STILL insisted that i need an ID to be assisted in the bank, and that I will not get help over the phone or online. No apology for the inconvenience. No empathy. Zero emotion. Instead she was talking over me as if by preventing me to speak the problem will go away. I have never been so angry. I still have no money. No ID. I cannot wait to change banks!!!!</p> <p> </p>