unproffessional secure chat staff

Dear Fnb, do you train some of your secure chat staff? Some never respond to what you ask them. at 10:50am i paid payment on the credit card account and wanted to settle both straight and budget. i was assisted by Mahadi who refused to answer a simple question of whether straight was also settled. Fnb doing business with you is becoming unpleasant. I didnt contact my banker because i felt like its something that can be done quick on secure chat. The negative attitude we are receiving from your staff member is honestly unfair.